Internal IT Staff or Outsourced Services?

Hint:  It isn’t an “Either Or” decision.

Your organization has internal IT (Information Technology) support, whether it’s “the IT guy” or a full-fledged department.  Do any of these situations sound familiar?

You have one person:

  • She’s constantly battling to put out fires
  • You want to upgrade our network, but his skill set doesn’t include newer technologies and cybersecurity expertise (but you’re not looking to replace him).
  • There’s a lot of work about your core business that she could do, but she doesn’t have the time!
  • When he goes on vacation, nobody can support your issues!
  • When she leaves the company, nobody knows where anything is or how it works!
  • There’s no time to even consider newer technologies!

You have an IT department:

  • You have a specific need (like SQL, Exchange, SharePoint, security) but you don’t have time or expertise.
  • You have a specific need, but not 40 hours worth.
  • Your department is focused on applications, not infrastructure.
  • You can’t keep up with the newer technologies and cybersecurity certifications and patches.

Introducing:  CO-Managed IT Services (CoMITS) with JR-Tech

A customized combination of service and support that blends the benefits of both Outsourced Managed Security Services with Internal IT.

At the core of any good Managed Services is the relationship between the customer and service provider.  Traditional MSP agreements provide the services without “sharing” or co-managing. With JR-Tech CoMITS it’s different, you get a TEAM of IT professionals with complete transparency (all passwords, tickets, billing) and access to all our tools. We truly work in partnership with you.

JR-Tech uses best in class monitoring tools for proactive and responsive analysis, inventories, management and maintenance.  And we make those tools available to our CoMITS partners, along with all alerts and appropriate support.  Our monitoring targets include:

Network, Office 365, Infrastructure, SQL Server, Virtual Servers, Exchange, Cloud Resources, SharePoint, Desktops, Firewalls / Routers, End Users, Security  (on several layers). Dark Web, Mobile Devices

This means that not only are these items monitored, they’re documented.  Hardware inventories.  Software inventories.  Licensing.  Procedures.  Backups tested.  And more!

And best of all, we can customize the agreement to the needs of your organization.  Consider some of the scenarios that JR-Tech is already supporting:

  • We provide SQL support including High Availability solutions, replication, performance analysis, BI development support.
  • We support the servers, Internal IT supports the desktops and end users
  • We provide the monitoring, Internal IT calls us when they need additional help
  • We provide and manage the backup and endpoint security
  • We support the virtual infrastructure
  • We provide the monitoring and help out when the tough problems arise!

We don’t replace your IT Staff.  We make them better.

JR-Tech is a Managed Security Service Provider (MSSP) with the best Unified Threat Management solution for small and medium business. We can take the pressure of cybersecurity off your plate and place it on our TEAM. Our services include patch management, next gen firewalls, advanced end-point protection, compliance (CIS 20, NIST 171, HIPPA to name a few.) and we provide user cybersecurity training to turn your employees into a “Human Firewall”.

All our contracts include a no-questions asked 30-day out option.  We want the relationship because it makes sense, not because of a piece of paper.

It’s easy to get started. Simply fill out one of our forms on this website, email us at Jarom.Renfeldt@JR-Tech.com, or give us a call at 951-319-4080 and we’ll discuss how we can partner and how to best help your organization!