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Position:

Systems Engineer (Level-2) / Field Engineer (Inland Empire)

Company: JR-Tech

Status: Full Time

Initial Compensation: $18.80 – $33.34/hour (based on experience and certifications); plus travel and a significant bonus structure

About Us:

JR-Tech is a Managed Service Provider (MSP) that has been in business for over 15 years. We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments. Our office is located in Lake Elsinore, and we serve small and medium businesses throughout the Inland Empire. JR-Tech provides something different than what is traditionally done in the IT space. We provide proactive IT services, not break/fix, so our techs are responsible for engineering system solutions to protect customers from downtime. Our business is steadily growing, and we need engineers and technicians with a strong desire to grow with our company and be a team player. JR-Tech values its employees and invests in their long-term growth. We expect our technicians to advance and grow in the company by certifying in a range of products and we compensate with pay raises with each cert. We provide paid technical training each week, and we reimburse the cost of each passed certification. Every team member becomes a part of the JR-Tech family, and we frequently have team activities to maintain strong working relationships. Our employees work for JR-Tech because they enjoy the atmosphere, the comradery, and the challenge of solving new problems each day.

Objective:

JR-Tech is seeking a strong Level-2 Systems Engineer / Field Engineer. A Level-2 Tech is the first escalation point for helpdesk, and they resolve complex issues that are beyond the skill level of Level-1 Techs. They focus on proactive support, maintenance, systems administration, and network administration. They work on high level projects and deploy all core Microsoft Server technologies. They work in our network operations center in Lake Elsinore and they work on-site at our clients’ facilities (within 30 miles of our office). They work directly with clients on-site and remotely to troubleshoot problems and plan projects. Therefore, Techs must have reliable transportation, exceptional customer services skills, and look and act professional. In addition, they train and direct lower level Techs. Here’s a closer look at what they’ll do:

  • Resolve escalated tickets, and escalate to Level-3 if necessary
  • Assist helpdesk and field techs with overflow tickets
  • Test and maintain all client backups and BDR compliance
  • Proactively design solutions for a better client experience
  • Implement & troubleshoot Microsoft server environments
  • Secure data networks using industry best practices
  • Customize complex Group Policies
  • Design and setup TCP/IP networks including RDP, DNS, DHCP, WINS, and VPN
  • Implement and configure Active Directory
  • Build and configure IBM/Dell/HP server equipment
  • Setup and implement virtual environments using HyperV/VMware
  • Design, setup and implement Exchange 2007/2010/2013/2016/2019
  • Configure and troubleshoot switches, routers and firewalls
  • Install equipment and application software
  • Troubleshoot and repair hardware
  • Plan, structure, and implement migrations and other projects while directing lower level techs
  • Work with senior level techs on large migrations and other tasks
  • Fully document all procedures and tasks, and create documentation for lower level techs

Required Skills:

  • Previous experience working for an MSP desired
  • Experience with PSA/Ticketing System and RMM tools
  • A service oriented attitude – you do what it takes to get the job done correctly
  • Have the ability to manage multiple projects simultaneously with minimum oversight
  • Be eager to learn, pick up new technologies, and be proficient in a short time
  • Working knowledge of a broad range of technologies
  • Be a team player, avoid complaining, and motivated to advance and grow
  • Have a teachable and positive attitude at all times
  • Meticulous – you have a fine eye for details
  • Resourceful Problem Solver – you always find a way to make it work
  • Convey confidence while building rapport with clients
  • Reliable, trustworthy, and honest
  • Articulate – you can communicate professionally over the phone, in person, and in writing
  • Ability to communicate technical information to nontechnical people
  • Skill in organizing resources and establishing priorities
  • Ability to work under pressure and manage stress

About You:

  • 4+ Years Help Desk / Field Tech Experience
  • Systems Admin Experience
  • Degree in a related field preferred
  • Desired Certs: A+, Network+, Security+, MCSA, CCNA, CISSP

About the Job:

  • Visiting client sites up to 3 days a week (within 30 miles of our office)
  • 9/80 Alternative Work Schedule (3-day weekend every other week!)
  • $18.80 – $33.34 / hour (based on experience and certifications); plus travel and significant bonuses
  • Competitive benefits package available after 90 days
  • Typical shift: 7:30am – 5pm M-F with some evenings and weekends (on a rotational basis)
  • Must be able to pass a drug test
  • Principals only. Recruiters please don’t contact this job poster.
  • Please, no phone calls about this job!
  • Occasionally lift and/or move up to 50 pounds
  • Frequently bend, lift, stand, and crawl under desks
  • Access to top tier training materials and certifications
  • Learn and apply IT best-practices

Next Steps:

  • Click Apply Now below
  • After your application and resume is reviewed you’ll be emailed a link to take a series of tests to ensure you are qualified

Apply Now!